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How 10wi Handles Your Personal Information

This Privacy Policy sets out exactly what data 10wi collects when you open an account, make a deposit through JazzCash, Easypaisa or Raast, and use the lobby — and how we keep that information secure.

Account data protectionJazzCash, Easypaisa, Raast payment privacyNo third-party data salesYour right to access and deleteSecure data storage
10wi How 10wi Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical controls and access restrictions to keep your account data and payment records safe. SSL encryption covers all data transmitted between your device and our servers — this applies whether you are on mobile in Karachi or on desktop anywhere else in Pakistan. Access to personal records is limited to staff who need it to operate your account or process a payment query.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections load correctly. You can adjust cookie preferences in your browser settings at any time.

Payment Data Retention

Transaction records tied to JazzCash, Easypaisa and Raast deposits are retained only as long as required for account reconciliation and any applicable legal obligation.

Account Security Controls

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze account activity.

Requesting Data Changes

To correct, export or erase your stored personal data, submit a request via live chat or email. We verify identity before actioning any change to protect your account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your stored data, ask us to delete your account information, or raise a concern about how a payment record was handled, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or through the in-app help button on the mobile lobby. We aim to acknowledge data-related requests within a reasonable period and will follow up with confirmation once the action is completed.

Live Chat Open the chat icon inside your account dashboard to raise a data or privacy question directly with our support team.
Email Support Send your data access or deletion request to our support email address, which is listed in your account settings under Contact Us.
In-App Help Tap the Help button in the mobile lobby to submit a privacy-related ticket — your account is linked automatically so no extra verification is needed.

Frequently Asked Privacy Policy Questions

Below are the questions we hear most often about how 10wi handles your personal data, your payment records and your right to access or remove information from your account.

We store your registration details — name, mobile number and linked payment method — along with login session data and transaction references for JazzCash, Easypaisa or Raast deposits you make.

Payment data is passed only to the relevant processor — JazzCash, Easypaisa or Raast — to complete your transaction. We do not share this with advertisers or unrelated third parties.

Yes. Submit a data access request through live chat or the support email listed in your account settings. We verify your identity first, then provide a summary of stored records.

Contact our support team via live chat or email with a deletion request. Once identity is confirmed, we remove personal data except where retention is required by applicable law.

We use session cookies for login continuity and analytics cookies for lobby performance. You can disable non-essential cookies through your browser settings, though this may affect lobby behaviour.

Transaction records tied to deposits and withdrawals — including Raast and Easypaisa references — are kept only as long as needed for account reconciliation and any legal obligation that applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.