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What Applies When You Use 10wi

Every account on 10wi operates under a clear set of terms — covering who can access the platform, how your data is held, and what rules apply to deposits and withdrawals via JazzCash, Easypaisa, and Raast.

Account eligibility by regionData held under our privacy policyPayment rules: JazzCash, Easypaisa, RaastContact path for legal queriesPolicy updates notified via account
10wi What Applies When You Use 10wi
DATA AND SECURITY

How We Handle Your Account Data

We collect the data needed to run your account — your name, contact details, and payment method identifiers such as your JazzCash or Easypaisa mobile number. We do not sell your data to third parties. We keep it for as long as your account is active and for a retention period after closure as required by our policy. You can request a copy of your data or ask for it to be deleted by contacting support through the email channel in your account settings.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences through your mobile browser settings at any time.

Account Security

Login uses a one-time password sent to your registered mobile number. If you suspect your account has been accessed without your knowledge, contact support immediately to trigger a security review.

Data Retention

Your account data is held while your account is open and for a defined period post-closure. After that period, personal identifiers are removed from active records in line with our retention schedule.

Request and Correction

You have the right to request a copy of your data or to correct inaccurate details — for example, a Raast account number or a registered name mismatch. Raise either request through the email support channel.

LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about how a specific term applies to your account — whether it is about your data, a payment dispute, or account eligibility in your region of Pakistan — our support team handles legal queries through the channels below. Raise the issue with the channel that fits your question, and we will route it to the right person.

Live Chat Reach the support team directly through the in-app chat. Raise account-specific legal queries, including payment disputes involving JazzCash or Easypaisa, in real time.
Email Support For formal policy queries — data access requests, account closure instructions, or written dispute records — send a message to our support email listed inside your account settings.
Account Help Centre The help section inside your 10wi account covers common policy questions: wallet verification, Raast payment rules, account identity checks, and how to request a data summary.

What People Ask About 10wi Legal Terms

Below are the questions we get most often about how our legal terms apply — covering account access, data rights, payment disputes, and what to do if something on your account needs to change.

Access depends on your local law and the region you are in. We provide the platform where local law in Pakistan permits. Check your eligibility before opening an account.

We hold your registration details, contact number, and payment method identifiers — such as your JazzCash or Easypaisa number. You can request a full summary via the email support channel in account settings.

Raise a payment dispute through live chat or the email support channel. Include your transaction reference number and the wallet used. Our team will review the transfer record against your account log.

A name mismatch on a Raast withdrawal triggers a verification hold. Contact support with your account details and a copy of your CNIC to clear the hold and release the withdrawal.

Send a deletion request to our support email listed inside your account settings. We will process it within the period set out in our retention policy and confirm once your personal identifiers have been removed.

We send a notification to your registered account when terms change in a material way. Continuing to use the platform after that notice means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.